AirBnB Reviews is AirBnB's system for hosts rating guests and guests rating hosts after a stay.
Guests Reviewing Hosts
AirBnB prompts a guest to leave a review for a host after the stay.
First, the site asks for a star rating from 1 to 5 stars, 5 being the best.
Next, the site asks to select from a predefined list to indicate in which areas the host did particularly well.
Third, the site asks to select how your stay compared to your expectations on a scale of "much worse" to "much better"
The fourth step asks to rate a number of elements on a star scale from 1 to 5, including cleanliness, accuracy of the listing, and more. These ratings are visible only to the host, not part of the public review.
If you choose anything except 5 stars, a text box appears below and asks for details.
Step four also includes an opportunity to send a private note to the host.
The last step prompts to write a public review as free-form text.
Clicking "review tips" opens a window with a few things to keep in mind when writing a review:
- Be honest, clear, and detailed.
- Use specific examples when you can.
- Share what surprised or delighted you.
- Include info, good or bad, a future guest should know before booking.
After completing the text review, the site shows a confirmation with some text indicating the purpose of having filled out the review.